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Frequently Asked Questions 

We have tried to compile a list of the most frequent questions we get asked. If you dont see yours then please email or us or call us direct. Thank you for your consideration and interest in Bath Organiks product line of bath and body products and gifts. 

Privacy Policy. 
 

Bath Organiks Bath and Body does not now, nor will we ever sell or market or make use of anyone's personal data for any reason to anyone other than bath organiks staff for accounting purposes & authorized persons, via phone confirmation and or in writing. 

 

 

Handmade Soap Process and Ingredients:


What's in your handmade soap? 
Do you test on animals? 
Are Soap Shed Soaps "cruelty free"? 
Do you use any animal products in your soaps? 
What are"superfatted" soaps, and are yours superfatted?

 

Allergies and Sensitivities to Soap and Fragrance: 
I'm allergic to fragrance. Do you have any soap for me? 
I have sensitive skin - Will I be able to use your soap? 
What's the best way for someone with sensitive skin to try your products?

 

Soap Bar Size, Use and Storage:
What's the size of your soap? 
How long does a bar of your soap typically last? 
What should I do to make my soap last longer? 
How long does your Soap stay Fresh? 
How should we store our year's worth of soap? 
What is the "white powder" on top of some of your bars? 
Why don't you make round soap or molded soap? 
Can I use your soap to wash my hair?

 

Ordering Our Products:
Can I Order by Phone? 
Can I Order by Mail or Fax? 
What are your business hours? 
What kind of Credit Cards can I use? 
Can I pay COD? 
Do you take PayPal? 
Do you accept checks? 
Do I need to create an account to buy from your store? 
Do you have a catalogue?

 

Shipping, Return Policies and Product Guarantee :
How is my order shipped? 
When will my order be shipped? 
Will you ship to International Locations? 
My order was damaged in shipping. What should I do? 
How do I file a claim if my order arrives damaged? 
What is your return policy? 
I received your soap as a gift. Can I exchange it? 
Do you guarantee your products?

 

Wholesale, Fundraising and Office Parties:
Do you sell your soap wholesale to other stores? 
Can our Non-Profit group use your soap as a fundraiser? 
Can a non-Business Owner sell your soaps?

Weddings, Showers and Gift Baskets 
Do you do guest favors for Weddings? 
Do you do favors for Bridal and Baby Showers? 
Do you create custom gift baskets?

 

What makes Bath Organik Soaps so great? 

 

 

 

Handmade Soap Process and Ingredients
 

What's in your handmade soap? 
We use a base recipe of a mix of all or part of five oils: Olive, Castor, Coconut, Safflower, Sunflower, Canola & Palm Oils. We refer to soaps made using our five oil recipe as our Typical Recipe Soaps. To increase the moisturizing ability of our soaps we sometimes add goat milk (we have many varieties of goat milk soap), or shea and cocoa butters (we have about 25 fragrances of shea soaps). We may use M&P Glycerin (kosher, of vegetable origin) , Hemp Oil, Aloe Oils, Honey and Titanium Dioxcide as a natural mineral whitening powder. Vitamin E and Vitamin Oils also, but lal will be listed in the ingrediants of each bar any or all are used in. 

These many levels of moisturizong products will take care of most skin types. We even make 100% Olive Oil Castile soap and Lye Soap made with lye distilled water and the oil combination from one of the above or a glycerin blend. 

 

Do you test on animals? 
No, we never test our products on animals. We've always tested them on friends, family, our many customers and other enthusiastic volunteers who were excited about trying out new products.

 

Are Bath Organiks Soaps "cruelty free"? 
We do not use animal products that result in the death of that animal for the primary use in making our product. 

 

Do you use any animal products in your soaps? 
Yes, we do. We use goat milk in a variety blend of our soaps, and always clearly state the ingrediants when we make our soaps.All other soaps are vegetable based and contain no animal products.

 

What are"superfatted" soaps, and are yours superfatted? 
Superfatting a soap means that the amount of lye used has been reduced, so that there is extra oil that is not turned into soap. These extra oils are then available for your skin to make use of, in addition to the glycerine for their moisturizing properties. Bath Organiks Soaps contain a lot of extra oils that act as lotion - often called saponifiables - and this is one of the reasons that Bath Organiks Soaps feel so wonderful on your skin.


Allergies and Sensitivities to Soap and Fragrance

I'm allergic to fragrance - Do you have any soap for me? 
Yes, we make unscented versions of every soap we make, from our 100% Olive Oil Castile Soap, to our goat milk and shea butter soaps.
You may detect a slight odor in some of our unscented soaps due to the natural ingredients used, especially unscented goatmilk or soaps with cocoa butter. If you purchase both unscented and scented soaps in an order, the shipping box will have a scent to it, but since each soap is wrapped separately, your unscented soap will not absorb scent from other soaps while being shipped.

Please order conservatively with your first order because we do not accept returns of soap simply because you think you might like one of 129 other scents more than what you ordered! And that includes our unscented soaps as well. 
Take a look at our Unscented Soaps first.

 

I have sensitive skin and can't use most soaps. Will I be able to use yours?
Yes, most likely you will be able to use our soaps because they are incredibly mild and gentle. Most commercial soaps are detergent based, using lots of synthetic ingredients, and that's what usually causes skin reactions.

That's very different from how we make our soaps. We don't use any artificial colorants, hardeners, latherers or preservatives. We are not aware of anyone who is unable to use our soaps. If you have allergies to fragrance, then we suggest you either select scents derived from 100% natural 'Essential Oils' or an unscented soap. We make about 40 soaps using essential oils, and also make an unscented version of every soap we make, just for people like you. 

 

What's the best way for someone with sensitive skin to try your products?
If you've experienced problems with other products, we recommend that you start with our unscented soaps and test yourself. Select the moisture level you need, and do a test. If you are pleased with our unscented soap, but really want to have a scented soap, then try one of our soaps scented with a natural essential oil. If all goes well, perhaps you can then try one of our soaps made with fragrance oils. We use very high quality fragrances that you may be able to tolerate, even if you haven't been able to tolerate fragranced products from other makers. You'll have to be the judge on what is best for you.
However - as we state clearly here , our vegetable oil soaps will still have the natural odor of vegetable oils, milks and butters! If you cannot tolerate the smell of olive oil, for example - please don't order our soaps! 


Soap Bar Size and Use

What's the size of your soap? 
Our regular bath size soap bars are approximately 3-4  inches long, 4 inches high, and 1 inche wide. We sell these bars at a minimum weight of three ounces. These bars are cut from our soap logs, which are also handcut from our loaf bar blocks into rectangular logs approximately two to five pounds in weight.
Each handcrafted log is approximately 12 inches in length, 5 inches high and 4-5  inches across.
Shaving Soaps are 2.25 and 3 inches in diameter and are sold at a minimum weight of 1.5 to 2 ounces. Soap shrinks as it ages and cures, so we cut larger to allow for drying and ensure our bars do not fall below their advertised minimum weight.

Our Samplers contain our smaller soap slices that are 1.25-1.5 ounces in weight, which add up to the total package weight advertised for each Sampler Set.
 

How long does a bar of your soap typically last? 
Most of our customers say a bar of our soap lasts them between 3-4 weeks. This is based on normal use. If you're lathering up six different times because you're enjoying the scent and experience, obviously a bar isn't going to last that long! As the saying goes - your mileage may vary.

 

What should I do to make my soap last longer? 
Let your soap dry out between uses, by putting your soap on some kind of a soap dish that allows air to circulate around the bar. A 'proper' soap dish will either raise the bar up for air to circulate from beneath, or contain air holes for drainage of water below the soap. If you store your soap in the little alcove built into most shower stalls and tub surrounds, the shower spray will continually soak your soap. You will literally see your soap's glycerin, and your money, go down the drain. You can also use a sisal bag or netted sponge to further extend the soap's lather. Our handmade natural soaps will last longer if you take care of them!

 

What is the "white powder" on top of some of your bars? 
Occasionally, you may see some white stuff on top of our soaps. This is called 'soda ash' and is a harmless substance that forms when air reaches a batch of soap in its first 24 hours of life. You are most likely to see it on our peppermint soaps, and on batches made on especially humid days. It will rinse off the first time you use the soap.

 

Why don't you guys make round soap or molded soap? 
We do oocasionally, but we have learned that we were adding a lot of steps to an already labor intensive, handmade operation. We make our batches in 24+ bar amounts, and a typical soapmaking day for us produces 500-1000+ bars. To pour that much soap batter into that many individual molds, remove the soap from the molds, and try to prevent any 'design' from being squished, chipped or marred, adds a lot of time and money to the process. And that means we'd have to charge you more. So, the only round soaps we make are specioal order or our shaving soap, and one of the reasons it costs you more to buy than our bar soap, is because of the additional work involved in making the soap round. 

 

How long does your Soap stay Fresh? 
Our soaps usually stay 'good' for years. In fact, the older a soap gets, the longer it will last when you finally combine it with water in your shower. However, time does affect the intensity of a soap's fragrance. For best fragrance, we recommend that you enjoy your soaps within six months of purchase. But we have had customers tell us about soap forgotten for years in their linen drawer that they are able to identify by scent years later! Remember that we don't use any preservatives in our soaps, so protect them from humidity and extremes of heat and cold.

 

We visit you each Summer and buy our year's supply of soap. What is the best way to store our stash? 
If you want to store your soap before you use it, store it in a dark dry area like a linen closet or drawer. Some customers report being satisfied with how soaps stored in plastic zip lock bags fare over time. We have had some customers store their soap in the freezer or refrigerator, but be sure to isolate it so the soap scent won't permeate your foods. The soap will have to reach room temperature again before it regains its scent, so don't panic if you take it out of the fridge or freezer and you can't smell it. And we definitely advise labeling your soap as "soap" so that some poor, unsuspecting family member doesn't grate a bar of soap thinking that it's parmesan cheese, and sprinkle it over a pan of lasagna. No, I'm not kidding about this. 

 

Can I use your soap to wash my hair?
Absolutely, YES! Our soaps are made with high percentages of Olive and Castor oils which provide wonderful conditioning for your hair and scalp. You'll find it rinses out fast! Just as different people's skin requires different levels of moisture, you'll need to test out which of our soaps gives your hair the look and feel you want. Our typical recipe soaps are generally used as shampoo bars by people with oilier scalp and hair, whereas if you have drier hair, you'll probably want to try a goat milk or shea butter soap.

 

Bath Bombs:

Our bath bombs and bath drops ( Single use fizzy product) will include any of the above oils and sodium bocarbonate, Sea Salts from around the world, Himylaian Pink, Hawaiian Black or Red, White Sea Salt, Dead Sea Salts and all will be in fine or course grain as stated  oneach package. Citric Acid, Essential Oils or frangrance Oils and Natural dried herbs per each unique blend we use.  

Unscented bombs are avail, as are non citric acid balls and drops bit these will not fizz and have a harder consistency for multiple usage on rope or via dip to desired usage then store in a dry cool non moist area until next use. 

 

Bath Salts : are natural salts from around the world and include one or up to three of the above oils as will be stated, includedt he mica or natural dye of choice for each blend. 

Ordering Our Products

Can I Order by Phone? 
Yes, absolutely. Just call 1-255.770.9079

Can I Order by Mail? 
Yes. If you go all the way through Checkout, shipping will be calculated for you to your zip code, so you will know the exact amount for shipping and therefore the total amount to make your check out for. Submit your order online via email or the contact page after checking the order, and that you will pay via western Union Check or Certified Bank Check and once we receove your payment we'll prepare your order.
You will have the option of sending in your mail order. Just print out the Order form and mail it to Bath Organiks, Ste 213 Cedar Traikl, Jonesboro, Ga. 30238

 

What are your business hours? 
Our Online Store operates 24 hours a day, 7 days a week. Our shipping and receiving hours are Monday to Friday from 10 AM to 5 PM Eastern Standard Time in Jonseboro, Ga. USA.

 

What kind of Credit Cards can I use? 
You can use Visa, MasterCard, Discover and American Express via Paypal or as the website states.

 

Can I pay COD? 
No, we do not accept COD payment for individual retail orders

 

Do you take PayPal? 
Yes we do accept PayPal. We actually prefer it

 

Do you accept checks? 
Yes and NO, we accept checks via mail order only as stated above, We do not accept peronal checks for obvious reasons of tracking down bad check writers and fees charged on accounts etc. 

 

Do I need to create an account to buy from your store? 
No, you do not need to set up an account. But we strongly encourage you to register. It will make checking out a snap, and also provide you with many perks, like your very own order history for easy re-orders, discount points, wish lists and easier checkouts in the future.

Do you have a catalogue? Not at this time but we will be making a PDF catclog in the near future. 
 

Shipping and Return Policies

How is my order shipped? 
We generally ship all orders by US Postal Service Priority Mail. You may select UPS options, but the 'no more than $7.00' special on US Postal Service shipping doesn't apply. Other options are available upon request. Just email info@soapshed.com for rates.

 

When will my order be shipped? 
We normally ship individual customer orders within 3 business days - but during holidays, please don't expect 'Mom & Family employees' to be able to keep to that schedule! (Wholesale customer orders take 2-4 weeks.) So if you place your order over a weekend, please don't start counting business days until Monday!
Or if it's a holiday weekend, Tuesday Orders placed during the Christmas season often take longer, especially if you are ordering custom scented salves and lotions, gift sets that need assembly, or if your order is especially large. We thank you in advance for your understanding.

 

If you are in a hurry and want to select expedited services like UPS Next Day or UPS Second Day Air, please keep in mind two things.
1: UPS doesn't deliver Next Day or Second Day Air on Saturday or Sunday unless you pay extra for Saturday delivery. So PLEASE don't order on Friday night expecting that we are somehow going to get your package to you by Sunday. Count only weekdays - Monday through Friday - in your Next Day or Second Day estimations.

2: Please remember that we are located in a rural town outside of Atlanta, not a big metropolitan city, and simply can't get orders out after about 3:00 in the afternoon. So if you order at 5:30 pm, please understand we cannot get your order on its way that night.
 

Will you ship to International Locations? 
Absolutely, yes. Go through checkout and provide your international address, and our shopping cart will calculate the various shipping options available to you, along with the associated charges. You can then decide how you want to proceed. PayPal offers international customers easiest, fastest checkout."

 

My order was damaged in shipping. What should I do? 
Please contact us immediately to let us know what happened, and we'll arrange for you to return the damaged item(s) to us. We will replace the item(s) free of charge including shipping.

 

How do I file a claim if my order arrives damaged? 
If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If there's no visible damage on the outside of the box, but when you open it, the contents are damaged, please notify us within 48 hours of receipt of order to place a claim. The shipping carrier who delivered your package might need to come to your home to inspect the damaged order, so please keep all boxes, packaging materials, and product intact if you want to process a claim.

 

What is your return policy? 
Please contact us for return authorization before you pack the item for shipment. If we've made a mistake in what we shipped to you, the cost of shipping the incorrect items back to us is our cost. Shipping costs are non refundable, as are customized product and gift wrapped products. Examples of customized products are custom cut products (soap favors as an example), custom scented lotions and salves in fragrances you selected, custom wrapped or seasonally wrapped soap, samplers or gift set orders. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made.

 

I received your soap as a gift. Can I exchange it? 
We want you to be 100% satisfied, so yes, you can. Return your items unopened, un-used and in re-sellable condition within three days from when you received your purchase and we will exchange it for another item of your choice less shipping costs. Contact us for return authorization before you pack up the item(s), and we'll guide you from there.

 

Do you guarantee your products? 
We want you to be 100% satisfied with our soap. If for any reason, you are not satisfied, let us know. We'll do our best to make it right for you.

Please keep in mind the nature of natural, personal care products, and understand that we cannot accept for exchange items that you have opened, handled, cut or used. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made. Shipping costs are always non-refundable.


Wholesale and Fundraising

Do you sell your soap wholesale to other stores? 
Sure do. Please visit our wholesale page for more information and apply to set up an account. If you have a specific question not answered there, please let us know at bathorganiks@chemist.com

 

Can our Non-Profit group use your soap as a fundraiser? 
Absolutely. We have many groups who buy our soap for fundraisers! Contact us at bathorganiks@chemist.com to explore what might be right for your group, considering your community and time of year your event will be held.

 

I'm not a business owner, but I love your soaps and think I could sell a lot of them to co-workers at my office. Is that possible? 
Yes, that's possible too. The reason our business has grown over the years is because of loyal customers like you, who love our soap so much they spread the word about us! If you'd like to re-sell our soap, you'll have to buy the same quantities as if you were a store owner (minimum 36 bars), pay sales tax and actual shipping costs. Our wholesale page will provide you with more information. If you're interested, let's talk. Call us or email us at bathorganiks@chemist.com.


Weddings, Showers and Gift Baskets

Do you do guest favors for Weddings? 
Yes, we provide guest favors for Weddings just about every weekend of the year. All our soap varieties are available for you to select from, and our favor packaging options allows you to put your personal labels with the names of the bride and groom and your wedding date on yourself, once you recieve them.

You can select from sample squares (1.5 x 2 inches, 3/8 inch thick), sampler slices, regular bar sizes or even bath bombs as gift products - all of which affect your price per guest.

 

We can wrap soap in fabrics that are the same colors of your wedding party, and you can select a soap that has meaning for you both.
We can even do a unique frangrace or style of soap for a  guest favor for your event or party, from water theme and waves or add on small animals and flower designs , to surf boards and plam tree add on designs. No kidding.

 

You can get a mixture of manly, floral and any other soaps that will please your guests. We consider all wedding favor orders to be custom orders, requiring a 100% payment up front.

We can discuss large qty payment arrangements via phone, thus we don't process them as internet orders. call us or email us at bathorganiks@chemist.com.
 

Do you do guest favors for Baby and Bridal Showers? 
Yes, we do, please read the section above on Wedding Favors and custom orderse to get some ideas of what might be right for you, your guests and your event. Your imagination is the only limit normally. We have seen and done it all. 

 

Do you create custom gift baskets?
Sure do - give us a theme, preferred colors, and a dollar amount and we'll select soaps, candles, and bath bombs or bath products to create a great smelling gift to be enjoyed any time of the year, for any occasion.

We hope to even have a 'gift basket' option on this website soon, so you can cruise our products, select what you'd like, and build your own gift baskets for us to ship to friends and family for you.


Until then, though, gift baskets are a custom item, requiring a phone call or email to get started. If you're in a hurry, and want to order something right now, check out our Trios, large Samplers and Gift Bags for other wonderful gift ideas.

 


What makes Bath Organiks Soaps so great?

Okay, this is the sales pitch part, but since you asked -

There are lots of things that make our soaps great.

We know what we're doing - our recipes have been formulated by thousands of hours of research and experience, trial and error oto know what works and we've been selling soap since 1998 through our website, mail order, craft shows, wholesale and at local events. We have the loyal customer base to confirm that we make a quality prodyuct for adults and children, sensitive skin clients and exotic request clients.
 

We make these beautiful soaps by hand using traditional methods and ingredients, and each bar is cut and packaged by hand. The small differences between each bar and each batch is part of their hand made charm.
 

Bath Organiks are "Made in the USA" using the highest quality standards. You, and your opinion of us and our soap, provide the ultimate 'quality control'.

Our Soaps do not contain artificial hardeners, preservatives or latherers, or cheap filler oils like soybean or hydrogenated vegetable oils (i.e.Crisco). We do not use synthetic preservatives or colorant dyes, so the colors of our soaps reflect the ingredients used to create them. Nothing but the best for our soaps.

Our scents are strong and true to their name. Whether you select lilac or lavender, musk or mint, each soap scent will smell exactly as it should, not mutated, weak or with a chemical undertone. We pride ourselves on scents that smell like 'the real thing', lots of single note flowers and herbs, rather than perfume-y combinations excepting special orders for particualr blend combinations.
 

Bath Organiks soaps and bath products have been designed to be mild and gentle enough for everyone to use, including people with allergies, sensitive skin and skin conditions.. We make unscented varieties of each soap we make, specifically for people with sensitivity to scent or those who just don't like fragrances.

 

Our business model is also designed around repeat buyers who purchase soap from us year after year.

Repeat buyers who know what they like and want don't need to pay extra for wrapped soap.

Repeat buyers who like to 'stock up' and buy their favorite soaps in larger quantities.

Thus, we offer you money-saving opportunities on 'naked' bars, and when you buy at least 12 bars of the same scent, which we can package in one bag with one identifying tag, we offer you a discount.

 

When it takes us less labor and packaging to prepare and ship your order, we pass on that savings to you.

We provide great value for your money, a bar that lasts longer than what you're used to, and is so moisturizing you may not need lotion anymore. We are not aware of any other soap business that sells the excellent quality of soap we do, for the prices we ask. 

And with our diverse varieties to select from -  we're not aware of any other soapmaker that offers our selection of soap, either.

We truly do make soap for Every Body.

 

So what are you still doing here, reading this stuff? Start looking at the soaps listed down the left column and try some of our soap! Get Here

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